CUSTOMER CARE
Shipping
Clear answers. Considered service.
We want shipping expectations to be clear before you order. The guidance below reflects our current U.S. shipping plan.
Current estimated shipping time for U.S. orders.
Tracking information is provided once your order ships.
Order Placed
Your order enters processing after checkout.
Prepared & Shipped
Once the shipment is handed off, tracking information is issued. Carrier scans can take time to appear after a tracking number is created.
In Transit
Shipping timing can vary by destination, carrier conditions, holidays, customs or cross-border handling, and peak periods.
Can I change my shipping address after ordering?
Contact us as quickly as possible. Address changes cannot be guaranteed once processing or shipment has begun.
What if tracking appears inactive at first?
A tracking number can be created before the carrier posts its first movement scan. Please allow time for the tracking page to update.
What if my package appears delayed?
If the estimated shipping-time window has passed or tracking shows an unusual issue, contact us with your order number so we can review the shipment details.
What about destinations outside the United States?
The 12–30 business day shipping-time estimate is specifically our current U.S. guidance. Availability, pricing, and timing for other destinations may differ based on what is supported at checkout.