CUSTOMER CARE
Returns & Exchanges
Clear answers. Considered service.
If something is not right with your MAHJVERSE order, contact us before sending any item back. We review requests individually so we can give you the correct next step.
Contact Us First
Send your order number, the email used at checkout, and a short description of the request.
Share Supporting Details
If the item is damaged, incorrect, or has a product issue, include clear photos of the item and its packaging.
Wait for Instructions
Do not send an item back without return instructions. We will review the order status, item condition, and circumstances of the request before providing next steps.
Return or exchange eligibility and the available resolution depend on the specific order and item condition. This page explains the support process and does not create a blanket promise of free returns, automatic refunds, or a fixed return window.
Need help with an order?
Start with our contact form so the request can be reviewed with the correct order details.
CONTACT CUSTOMER CARE